Discover the Best Helpdesk WordPress Plugins to Enhance Your Customer Support Process
Excellent customer service is crucial for business success, both online and offline. If you neglect your customers, they will likely turn to your competitors. With millions of people joining the web every day, it’s vital to offer exceptional customer support that not only satisfies your customers but also encourages them to recommend your products and services to others.
Major companies invest heavily in support and customer service teams to deliver flawless support. The internet is filled with stories of businesses going the extra mile to delight their customers, which often leads to increased exposure and customer acquisition. Creative and thoughtful customer service can inspire customers to share their positive experiences with your brand worldwide.
For WordPress users, numerous tools are available to improve customer service, from free live chat plugins that allow instant communication with visitors to comprehensive support management systems for handling customer inquiries. Streamlining customer service on your WordPress site has never been easier.
Top Customer Support WordPress Plugins to Build a Helpdesk
We’ve compiled a list of top-tier customer support WordPress plugins to make your life easier and improve your customer service process.
1. LiveChat (Our Favorite)
LiveChat is an essential customer service support plugin for WordPress, designed to enhance your business and online presence. By integrating a live chat feature into your website, visitors can connect with you in real-time to resolve queries quickly. This not only improves customer satisfaction but also boosts sales and strengthens customer relationships.
Key features of LiveChat include visitor tracking, live chat triggers, feedback collection, detailed reporting, and multi-channel communication. LiveChat also converts user messages into support tickets, ensuring that no queries are missed, even when you’re offline. Additionally, you can customize LiveChat’s design to match your website’s theme perfectly. With support for 45 languages, LiveChat is easy to implement globally.
Active Installations: 20,000+
2. Zendesk Chat
Customer support has always been about providing quick and effective answers to customers’ questions. The faster and more attentive your support team is, the more likely you are to secure a sale. Zendesk Chat is an exceptional customer service plugin for WordPress, offering a robust platform for monitoring active visitors on your website and engaging with them through a live chat interface.
With Zendesk Chat, you can initiate a conversation with any visitor browsing your site, offering assistance that could turn them into loyal customers. The plugin includes an integrated analytics platform that provides insights into visitor behavior and the performance of your live chat widget. Fully responsive, Zendesk Chat automatically triggers a chat window for every visitor, maximizing your chances of converting leads into sales.
Active Installations: 20,000+
3. Chat X
Chat X is a visually appealing live chat plugin for WordPress that enhances customer interaction on your site. The elegant design of the chat widget is sure to grab the attention of your visitors, allowing them to initiate a chat with your support team easily. If no operators are available, visitors can leave an email message, ensuring that their questions will be answered promptly.
With Chat X, you can improve customer engagement, resulting in increased sales and better customer satisfaction. This plugin is ideal for those looking to integrate a seamless chat experience on their WordPress site.
Active Installations: 4,700+
4. 3CX Free Live Chat
3CX Free Live Chat is a powerful live chat plugin for WordPress that offers a wide range of features in both its free and paid versions. With a user-friendly interface and an organic structure, this plugin makes the live chat experience seamless. It works out of the box with most WordPress plugins, including caching plugins. You can receive notifications on your desktop when a new chat is initiated, and all missed chats are stored in the database.
This plugin also provides flexibility, allowing you to display the live chat box to all visitors or limit it to members only, making it ideal for membership sites. To explore more advanced features, check out the official WordPress plugin page. Whether you’re using the free version or considering an upgrade to the paid version, 3CX Free Live Chat is a great option for enhancing customer support on your site.
Active Installations: 50,000+
5. SupportCandy – Helpdesk & Support Ticket System
SupportCandy is an excellent customer service support plugin for WordPress, featuring a comprehensive helpdesk ticket system that can be easily integrated into your website. With a quick setup and minimal adjustments, you can start offering a ticketing system to your users in no time.
SupportCandy offers numerous features, including unlimited tickets and agents, even in the free version. This plugin allows you to handle as many tickets as your team can manage while distributing work among multiple agents. It’s also GDPR compliant, supports guest tickets (so users don’t need to create an account), and enables private notes for agents.
The design is mobile-ready, ensuring a smooth and fast performance across all devices. For those looking to enhance their customer support capabilities, SupportCandy is a reliable and easy-to-use solution.
Active Installations: 10,000+
6. Live Chat – Live Support by onWebChat
If you’re running an online store, a service-based business, or any website where customer interaction is crucial, the onWebChat Live Chat plugin is a must-have. Offering live chat support can greatly enhance the user experience, making it easier for first-time visitors to engage with your site. With the onWebChat plugin, you can integrate a fully functional live chat system into your site in just a minute. This tool allows real-time communication with your customer support team, helping to answer all queries instantly, which can lead to higher conversion rates.
Customization is key with onWebChat, as you can tailor the chat interface to match your branding. It supports emoticons, offers the ability to block guests, and includes live chat triggers, among other features. For those looking to boost their customer satisfaction and potentially increase sales, purchasing onWebChat could be an excellent decision.
Active Installations: 1,000+
7. WP-Chatbot for Messenger
The WP-Chatbot for Messenger plugin brings the power of Facebook Messenger directly to your WordPress website. This plugin is perfect for businesses looking to streamline communication without requiring users to create new accounts. Since most internet users already have Facebook accounts, integrating WP-Chatbot allows for instant live chat with your customers. Moreover, the plugin features a built-in chatbot that can handle many customer queries autonomously, freeing up your time for more complex tasks.
With WP-Chatbot, you can set personalized greeting messages, enable or disable Facebook analytics, and even hide the Messenger interface on specific posts or pages. It’s also optimized for mobile use, making it a versatile choice for any platform. Additionally, WP-Chatbot is compatible with WooCommerce, providing an added benefit for eCommerce sites. For those looking to enhance customer interaction on their site, purchasing WP-Chatbot is a smart investment.
Active Installations: 5,000+
8. Provide Support Live Chat
The Provide Support Live Chat plugin is a classical yet effective solution for those looking to add live chat functionality to their WordPress website. It’s easy to install and configure, allowing you to position the live chat button anywhere on your site, ensuring seamless integration with your chosen WordPress theme. This flexibility in placement makes it a user-friendly option for enhancing customer interaction. For those looking to optimize their customer support, purchasing Provide Support Live Chat could be an excellent decision.
Active Installations: 400+
9. Click to Chat
The Click to Chat plugin is an ideal solution for integrating WhatsApp chat support into your WordPress site. Whether you are selling products, offering services, or managing any customer-facing business, Click to Chat ensures instant communication between you and your clients. The plugin is easy to implement, offering eight different styles, and the option to add custom images or GIFs, making it adaptable to your brand’s aesthetics. For businesses aiming to boost customer satisfaction, purchasing Click to Chat is a strategic move.
Active Installations: 500,000+
10. Formilla Live Chat
The Formilla Live Chat plugin offers an exceptional live chat experience for WordPress users, enhancing both customer service and user engagement. Whether your users are evaluating your products or services or need assistance post-purchase, this plugin provides real-time communication that can significantly improve customer satisfaction. It’s easy to set up and fully compatible with WooCommerce, making it a perfect choice for eCommerce sites. Additional features include real-time monitoring, multilingual support, and customizable chat design. For businesses seeking to enhance their customer support, purchasing Formilla Live Chat is a valuable investment.
Active Installations: 4,000+
11. JS Help Desk
The JS Help Desk plugin offers a robust and beautifully designed support ticket system for WordPress websites. Built on Bootstrap, this plugin allows users to create new support tickets from the front end, making it highly user-friendly. It features a dynamic support icon for easy file attachment and a department management system for efficient ticket handling. For those looking to enhance their support system, purchasing JS Help Desk could be the ideal solution to streamline customer service and boost satisfaction.
Active Installations: 5,000+
12. WP Support
WP Support is an excellent free option for adding a support ticket system to your WordPress website. It’s designed to be easy to use, flexible, and effective, ensuring that you can manage customer inquiries efficiently. If you’re looking for a straightforward solution without the extra cost, purchasing WP Support as an upgrade might be a smart move to enhance your website’s customer service capabilities.
Active Installations: 100+
13. Help Scout Desk
Help Scout Desk is a powerful email-based help desk solution that focuses on providing a personal and seamless customer experience. With its ability to manage multiple inboxes, track conversations, and collaborate with team members, it’s an excellent tool for businesses that prioritize customer satisfaction. Integrating this plugin into your WordPress site allows you to leverage all of Help Scout’s features, making purchasing Help Scout Desk a strategic choice for businesses seeking to improve customer communication and support efficiency.
Active Installations: 10,000+
Now that you have a customer support plugin, you might want to go even further by creating a fully-fledged support center using these knowledge base WordPress themes.
